International Park Tours is committed to protecting your privacy and complying with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and manage your personal information.
1. Who We Are
International Park Tours Pty Ltd (t/a Park Tours)
Website: parktours.com.au
Email: [email protected]
Phone: +61 (756131823)
2. Types of Personal Information We Collect
We may collect and store the following types of personal information:
- Full name
- Contact details (phone number, email address, postal address)
- Date of birth
- Travel preferences and dietary requirements
- Payment information
- Emergency contact details
- Passport and visa information for international travel
- Other relevant information related to our services
3. How We Collect Personal Information
We collect personal information directly from you when:
- You book a tour with us
- You fill out forms or subscribe to our newsletter
- You interact with us via email, phone, or our website
- You participate in surveys, feedback, or competitions We may also collect information from third-party services (e.g., travel agents) with your consent.
4. Why We Collect Personal Information
We collect your personal information to:
- Facilitate your bookings and provide travel services
- Process payments
- Communicate important information about your tours
- Respond to queries and customer service requests
- Meet our legal and regulatory obligations
- Conduct marketing activities (with your consent)
- Tailor our services to meet your preferences and travel needs
5. How We Use and Disclose Personal Information
We may use and disclose your personal information for the purposes outlined above. We may also disclose your information to:
- Our tour guides and travel partners to ensure the successful delivery of our services
- Payment processors and financial institutions for transaction purposes
- Service providers (such as airlines, hotels, and insurance companies)
- Regulatory bodies as required by law
- Third-party marketing services, but only with your consent
International Disclosure
In the course of providing our services, we may need to share your personal information with our partners located outside Australia.
6. Storage of Personal Information
We take reasonable steps to ensure that your personal information is secure, whether stored electronically or in physical format. Our data is stored in secure servers, and we use encryption and other safeguards to protect it from unauthorized access or disclosure.
7. Accessing or Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided above. We will respond to your request within a reasonable timeframe.
8. How to Lodge a Complaint
If you believe that we have mishandled your personal information, you can lodge a complaint by contacting us at [insert contact details]. We take privacy-related complaints seriously and will investigate and respond to your concerns within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Overseas Data Disclosure
If we are likely to disclose your personal information outside Australia, we will take reasonable steps to ensure that the recipient complies with Australian privacy standards, and we remain responsible for protecting your information.
10. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your information is securely deleted or de-identified.
11. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on our website.
as photographs and videos, made or taken by passengers, and you consent to such use of your comments or photographic/video likeness. You consent to any such content being taken and you grant to us a royalty-free license to reproduce the content for any purpose whatsoever (including promotional materials and marketing), in any means and without any further obligation or compensation payable to you.
Updated 26.09.24 for 2024 and 2025 tours