Version 1.0, August 2014
interNATIONAL PARKtours (IPT) collect, hold, use and disclose personal information to carry out functions or activities related to our role as a walking tour operator.
These functions and activities include:
- Taking enquiries and bookings for walking tours both in Australia and Overseas
- Maintaining registers of individuals or organisations who have opted-in to our email newsletter list or brochure mailing list
- Liasing with accommodation, tour and travel providers regarding IPT tours
- Communicating with the public,clients and the media including through websites and social media.
Collection of your personal information
At all times we try to only collect the information we need for the particular function or activity we are carrying out.
The main way we collect personal information about you is when you give it to us, for example, we collect personal information such as contact details when you:
- contact us to ask for information about a tour or request a tour itinerary
- opt-in to our email newsletter list
- opt-in to our brochure mailing list
- making a booking on an IPT tour
- ask for access to information IPT holds about you or other information about IPT’s operation
Collecting sensitive information
Sometimes we may need to collect sensitive information about you, for example, to ensure your health & safety while on tour. This might include information about your health or walking ability.
Where possible, we will allow you to interact with us anonymously. For example, if you contact our office with a general question we will not ask for your name unless we need it to adequately handle your question.
However, for most of our functions and activities we usually need your name and contact information to enable us to efficiently handle your inquiry, request, complaint or booking.
Collecting through our website
IPT has its own public website - www.parktours.com.au.
Where our websites allows you to make enquiries or give feedback we collect your email address and sometimes other contact details. We may use your email address to respond to your feedback. We store this personal information on secure servers located in Australia & Overseas.
Analytic, session and cookie tools
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to maintain, secure and improve our websites and to enhance your experience when using them. In relation to Google Analytics you can opt out of the collection of this information using the Google Analytics Opt-out Browser Add-on.
Social Networking Services
We use social networking services such as Twitter, Facebook and YouTube to communicate with the public about our tours. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies.
IPT collects your email and, if you provide it, other contact details when you subscribe to our email lists. We only use this information for the purpose of sending you regular updates on the activities of IPT, and to administer the lists.
IPT collects your email and, if you provide it, other contact details when you use our online contact form. We only use this information for the purpose of responding to your enquiry or request.
Common situations in which we disclose information are detailed below.
Disclosure to service providers
IPT uses a number of service providers to whom we disclose personal information. These include providers that offer accommodation services, transport and tours both in Australia and Overseas.
Disclosure of sensitive information
We only disclose your sensitive information for the purposes for which you gave it to us or for directly related purposes you would reasonably expect or if you agree.
Quality of personal information
To ensure that the personal information we collect is accurate, up-to-date and complete we:
- record information in a consistent format
- promptly add updated or new personal information to existing records
- regularly audit our contact lists to check their accuracy.
We also review the quality of personal information before we use or disclose it.
Storage and security of personal information
We take steps to protect the security of the personal information we hold from both internal and external threats by:
- regularly assessing the risk of misuse, interference, loss, and unauthorised access, modification or disclosure that information
- taking measures to address those risks, for example, we keep a record (audit trail) of when someone has added, changed or deleted personal information held in our electronic databases and regularly check that staff only access those records when they need to
Accessing and correcting your personal information
Under the Privacy Act you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.
If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
If we refuse to correct your personal information, you can ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.
You also have the right under the FOI Act to request access to documents that we hold and ask for information that we hold about you to be changed or annotated if it is incomplete, incorrect, out-of-date or misleading.
How to make a complaint
If you wish to complain to us about how we have handled your personal information you should complain in writing. If you need help lodging a complaint, you can contact us.
If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.
We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.
If you are not satisfied with our response you may ask for a review by the Ombudsman.
How to contact us
You can contact us by:
Telephone: 1300 197 201 (from overseas +61 7 5533 3583)
Post: 28 Timbarra Drive, Beechmont, Queensland 4211, Australia
Facsimile: +61 7 5533 3683